Account Management and Onboarding Specialist

Account Management and Onboarding Specialist – 12-Month FTC Hybrid – Working from home with occasional travel (2-3 times per month) £28,000 - £30,000 per annum + benefits 40 hours per week Monday – Friday

The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining market leading brands such as BCA, WeBuyAnyCar, cinch, and Marshall. AutosOnShow are the Digital Imaging specialists of Constellation Automotive Group with an established track record of dominance in the automotive market. We know that our success depends on our ability to provide the best automotive video and imagery on the market, so if you’d like to be a part of this, we’re looking for an Account Management and Onboarding Specialist to help shape that future.

As an Account Management and Onboarding Specialist, you’ll play a key role in transforming the way the world’s best-known automotive brands showcase their vehicles. You’ll be the friendly face welcoming new customers to our cutting-edge vehicle imagery platform - guiding them through setup, solving challenges, and making sure they’re set up for success. You’ll also build lasting relationships with our existing clients, ensuring they continue to get the very best from our technology and service.

• Key Responsibilities
• Build and maintain relationships with key customers and contacts.
• Support our established sales team in maintaining and managing the onboarding experience.
• Ensure clear and consistent communication across internal teams and external stakeholders.
• Drive the collection of customer reviews to support continuous improvement and client satisfaction.
• Manage change requests within established frameworks to ensure alignment with customer requirements.
• Support projects with internal teams to ensure successful delivery to meet deadlines.
• Work closely with service delivery teams to maintain an exceptional customer service experience.
• Develop and maintain comprehensive internal documentation and wiki resources.

• Key Skills
• Experience of working within an account management role, we can teach you the industry.
• Some commercial experience or working successfully with, customer services, sales or account management teams.
• Experienced at forming strong and trusted relationships with customers.
• Excellent verbal and written communication skills.
• Excellent organisational skills.
• Commercial experience of using Microsoft Word, Excel, Outlook.
• Full driving license.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.