Account Associate

Department: Commercial - Sales & Account Management

Location: Oxford, UK

Description

This is a fixed-term contract to provide maternity cover for approximately 12 months. Are you enthusiastic about the energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry? Aurora is seeking an Account Associate to join our Account Management team in Berlin, Oxford or Paris. In this role, you'll drive sales and manage accounts for our energy market subscription and software services. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.

Key Responsibilities

• You will develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• You will maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long-term value.
• You will reengage customers whose one-year deals are approaching renewal.
• You will drive account value growth by cross-selling and up-selling services regionally.
• You will provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• You will leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross-selling Aurora's full-service portfolio.
• You will lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• You will maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.

Skills, Knowledge and Expertise

Required attributes:

• 1–2 years of technical or subscription sales experience.
• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
• Relevant Bachelor's or master’s degree in Energy, Economics, Business or a related discipline.
• Calm and adaptable in high-pressure and uncertain situations.
• Highly organized, persistent, and diligent.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Strong ability to communicate and collaborate effectively with senior stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Passionate and curious about the energy transition.
• Fluent in English

Desirable attributes:

• Sales, business development and client relationship experience in energy-related subscription sales
• Account Management and Customer Success
• Experience with Salesforce or other CRM system
• Previous professional exposure to energy economics, power markets and power networks
• Fluency in a major European language beyond English is a plus

What we Offer

Some of the benefits we include are:

• Private Medical and Dental Insurance plus Flu Jabs
• Salary-Exchange Pension
• Parental Support
• Employee Assistance Programme (EAP)
• Cycle-to-work Scheme and local Oxford discounts

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.