Accommodation Solutions Officer
Posted 1 day ago by 1768088386
£26 Per hour
Undetermined
Undetermined
London
Summary: The Accommodation Solutions Officer role involves supporting vulnerable individuals and families in temporary accommodation to transition to long-term housing solutions within a local authority housing service in London. The position requires proactive engagement with various stakeholders to ensure accommodation suitability and resolve tenancy issues. The officer will be part of a dedicated team focused on delivering effective housing options and improving service delivery. This role is crucial for making a positive impact on the lives of those in need of stable housing.
Key Responsibilities:
- Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act.
- Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety.
- Support households to make informed choices, bid effectively for available housing, and access move-on options.
- Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate.
- Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases.
- Prepare documentation and reports for legal proceedings, reviews, and internal panels.
- Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities.
- Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs.
- Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates.
- Support service improvement by contributing to housing policy development, case reviews, and performance reporting.
Key Skills:
- Proven experience in housing, homelessness prevention, or temporary accommodation services.
- Strong understanding of homelessness legislation, housing pathways, and tenancy management.
- Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners.
- Experience managing sensitive and complex cases with professionalism and empathy.
- Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar).
- Ability to work in a fast-paced environment, managing competing priorities effectively.
- Strong problem-solving, decision-making, and organisational skills.
- A collaborative, resident-focused approach with a commitment to service excellence.
Salary (Rate): £26.14 per hour
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions.
You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent.
The Role
·Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act.
·Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety.
·Support households to make informed choices, bid effectively for available housing, and access move-on options.
·Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate.
·Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases.
·Prepare documentation and reports for legal proceedings, reviews, and internal panels.
·Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities.
·Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs.
·Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates.
·Support service improvement by contributing to housing policy development, case reviews, and performance reporting.
Key Requirements
·Proven experience in housing, homelessness prevention, or temporary accommodation services.
·Strong understanding of homelessness legislation, housing pathways, and tenancy management.
·Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners.
·Experience managing sensitive and complex cases with professionalism and empathy.
·Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar).
·Ability to work in a fast-paced environment, managing competing priorities effectively.
·Strong problem-solving, decision-making, and organisational skills.
·A collaborative, resident-focused approach with a commitment to service excellence.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.