Summary: The Accommodation Solutions Officer will be integral to a housing team, focusing on assisting individuals and families in temporary accommodation to find sustainable housing solutions. This role involves providing housing options advice, managing tenancy issues, and collaborating with various stakeholders to ensure compliance with housing policies. The position aims to make a significant impact on the lives of homeless households by facilitating access to permanent housing.

Key Responsibilities:

• Provide housing options advice to households in temporary accommodation, helping them secure permanent housing.
• Assist residents with benefit applications, tenancy sustainment, and access to floating support services.
• Conduct suitability assessments for accommodation placements and facilitate storage and removals when necessary.
• Signpost and refer households to relevant agencies, such as employment and training providers, social services, and supported housing teams.
• Monitor and support residents to comply with their tenancy agreements, addressing breaches such as anti-social behaviour, arrears, and illegal subletting.
• Conduct regular tenancy checks and investigations to ensure properties are used appropriately.
• Assist with emergency transfers, Notice to Quit (NTQ) processing, and key returns.
• Manage complaints and enquiries from residents, MPs, councillors, and advocacy groups, ensuring timely responses.
• Work closely with landlords, accommodation providers, and internal teams to resolve tenancy-related issues.
• Support the implementation of temporary accommodation tenancy audits and enforcement actions.
• Contribute to policy development and service improvement projects within the Housing Needs team.
• Ensure compliance with housing legislation, safeguarding policies, and council regulations.

Key Skills:

• Proactive and customer-focused approach.
• Knowledge of housing policies and regulations.
• Experience in providing housing options advice.
• Ability to assist with benefit applications and tenancy sustainment.
• Strong communication and interpersonal skills.
• Experience in managing tenancy issues and complaints.
• Ability to conduct assessments and investigations.
• Collaboration skills to work with landlords and partner agencies.
• Understanding of safeguarding policies.
• Ability to contribute to policy development and service improvement.

Salary (Rate): £26.14

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other