Access & Compliance Support Officer (Housing)

Access & Compliance Support Officer

SW12 8PW | Hybrid Working (3 Days Office Based)

36 Hours per Week, Monday to Friday

3-Month Contract (Potential Extension)

£18.07 PAYE (£23.53 Umbrella)

About the Role

This role provides vital support to housing compliance services, helping to ensure properties remain compliant with key electrical safety requirements.

A significant part of the role will focus on managing and monitoring electrical testing programmes (EICRs), ensuring contractors, residents and internal teams are working effectively together to maintain compliance requirements.

The role involves supporting access arrangements for inspections and essential safety works.

Key Responsibilities

• Running reports to identify properties due for electrical safety inspections (EICRs).
• Monitoring contractor performance and chasing updates on outstanding cases.
• Ensuring non-access correspondence and evidence are correctly recorded.
• Issuing warning letters and progressing cases through internal non-access and legal procedures.
• Compiling information and evidence packs to support legal action where required.
• Raising orders and processing invoices.
• Responding to resident, contractor and stakeholder enquiries via phone and email.
• Maintaining accurate records and updating databases.
• Producing reports and tracking compliance performance.

What We're Looking For: Essential Experience & Skills

• Strong administrative experience in a busy office environment.
• Experience communicating effectively with customers, contractors or stakeholders by telephone, email and in person.
• Experience using Microsoft Office and working across multiple IT systems.
• Ability to analyse and interrogate data, reports and spreadsheets.
• Experience maintaining accurate records and documentation.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Excellent written and verbal communication skills.
• A proactive approach and ability to work independently.

Desirable

• Understanding of ordering works, services and invoicing processes.
• Knowledge of property compliance, electrical safety inspections, housing or local authority services.
• Experience working within a compliance, repairs, maintenance or property-related environment.