Summary: The Academic Quality Officer (Resolutions) at UCFB is a temporary role focused on maintaining academic quality standards and managing student complaints during a maternity leave cover. The position involves coordinating support for complaints and misconduct processes, ensuring compliance with institutional regulations, and providing administrative assistance. The officer will also create resources to aid understanding of policies and work collaboratively with various departments to enhance case management processes. This role is pivotal in supporting the Head of Department and improving the overall student experience regarding academic quality issues.

Key Responsibilities:

• Act as the first point of contact for students, staff, or external stakeholders regarding complaints and misconduct policies.
• Provide high-quality case work organization and administrative support ensuring compliance with institutional regulations.
• Collaborate with Registry Departments to record case outcomes on the student records system.
• Support the Head of Department with cases that proceed to appeals or the Office of the Independent Adjudicator.
• Create and maintain online guides for students and staff on complaints and misconduct policies.
• Assist the Senior Academic Quality Officer in maintaining documentation and process flows related to complaints and misconduct.
• Work proactively with colleagues and the student community to improve internal processes related to case management.
• Provide organizational and administrative support for data management and reporting within the Academic Quality Department.

Key Skills:

• Knowledge of academic quality standards and complaint resolution processes.
• Strong organizational and administrative skills.
• Ability to communicate effectively with students and staff.
• Experience in case management and procedural compliance.
• Proficiency in creating instructional materials and guides.
• Collaborative approach to working with various departments.
• Data management and reporting skills.

Salary (Rate): £37,611.48

City: Manchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other