3rd Line Infrastructure Support Analyst
Posted Today by 1764831857
Negotiable
Inside
Hybrid
Hybrid-remote in England
Summary: The 3rd Line Infrastructure Support Analyst role at Whitehall Resources involves providing high-quality support to users, managing and maintaining the infrastructure environment, and ensuring compliance with IS standards. The position requires proactive management of servers, networks, and telecoms, along with effective resolution of customer issues. This role is classified as inside IR35, necessitating the use of an FCSA Accredited Umbrella Company. The position is hybrid-remote based in England.
Key Responsibilities:
- Treating users as paying customers and providing a very high quality of service.
- Effective and customer-centric resolution of calls assigned to the infrastructure support group.
- Management and maintenance of the infrastructure environment including security.
- Proactive management of Servers, Networks, and Telecoms.
- Prioritisation of calls based on service levels in force and business criticality.
- Providing guidance, recommendations, and costings to clients.
- High level of technical knowledge across responsibility areas.
- Strict enforcement of the current IS Standards and Policies.
- Contribution to the team’s documentation.
- Contribution to continuous improvement of the team.
Key Skills:
- High level of technical knowledge in infrastructure support.
- Customer service orientation.
- Proactive problem-solving skills.
- Experience in managing servers, networks, and telecoms.
- Ability to prioritize tasks based on service levels and business needs.
- Knowledge of IS standards and policies.
- Strong communication skills.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
3rd Line Infrastructure Support Analyst
Whitehall Resources are currently looking for a 3rd Line Infrastructure Support Analyst.
This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.
Key Requirements:
– Treating users as paying customers and provides a very high quality of service.
– Effective and customer centric resolution of calls assigned to the infrastructure support group.
– Management and maintenance of the infrastructure environment including security.
– Proactive management of Servers, Networks and Telecoms.
– Prioritisation of calls based on service levels in force and business criticality.
– Providing guidance, recommendations and costings to clients.
– High level of technical knowledge across responsibility areas.
– Strict enforcement of the current IS Standards and Policies.
– Contribution to the team’s documentation.
– Contribution to continuous improvement of team.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
