3rd Line Cloud Support Network Engineer - DV Cleared

3rd Line Cloud Support Network Engineer - DV Cleared

Posted 4 days ago by Experis UK

Negotiable
Undetermined
Undetermined
Basingstoke, England, United Kingdom

Summary: The role of 3rd Line Cloud Support Network Engineer involves providing advanced network support within a secure, mission-critical environment. The engineer will engage with customers and stakeholders to troubleshoot and resolve technical issues while contributing to service improvements. Active DV clearance is a mandatory requirement for this position. The role includes monitoring event management tools and handling technical escalations effectively.

Key Responsibilities:

  • Provide 3rd line network support to a secure, mission-critical environment
  • Monitor Event Management tooling, triage alerts, and escalate where necessary
  • Engage with internal teams, customers, and stakeholders on issue resolution
  • Contribute to service improvement and documentation upkeep

Key Skills:

  • VCenter
  • NSX-T
  • Cisco Firepower Management Centre
  • Cisco IOS
  • Cisco ISE
  • Juniper Switches & JUNOS
  • SolarWinds
  • Active Directory
  • Windows Servers

Salary (Rate): undetermined

City: Basingstoke

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Key Responsibilities

  • Provide 3rd line network support to a secure, mission-critical environment
  • Monitor Event Management tooling, triage alerts, and escalate where necessary
  • Engage with internal teams, customers, and stakeholders on issue resolution
  • Contribute to service improvement and documentation upkeep

Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements

  • VCenter
  • NSX-T
  • Cisco Firepower Management Centre
  • Cisco IOS
  • Cisco ISE
  • Juniper Switches & JUNOS
  • SolarWinds
  • Active Directory
  • Windows Servers