Negotiable
Undetermined
Undetermined
Basingstoke, England, United Kingdom
Summary: The role of 3rd Line Cloud Support Network Engineer involves providing advanced network support within a secure, mission-critical environment. The engineer will engage with customers and stakeholders to troubleshoot and resolve technical issues while contributing to service improvements. Active DV clearance is a mandatory requirement for this position. The role includes monitoring event management tools and handling technical escalations effectively.
Key Responsibilities:
- Provide 3rd line network support to a secure, mission-critical environment
- Monitor Event Management tooling, triage alerts, and escalate where necessary
- Engage with internal teams, customers, and stakeholders on issue resolution
- Contribute to service improvement and documentation upkeep
Key Skills:
- VCenter
- NSX-T
- Cisco Firepower Management Centre
- Cisco IOS
- Cisco ISE
- Juniper Switches & JUNOS
- SolarWinds
- Active Directory
- Windows Servers
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance
We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.
Key Responsibilities
- Provide 3rd line network support to a secure, mission-critical environment
- Monitor Event Management tooling, triage alerts, and escalate where necessary
- Engage with internal teams, customers, and stakeholders on issue resolution
- Contribute to service improvement and documentation upkeep
Shift patterns are 07:00-15:00 and 11:00-19:00
Technical Requirements
- VCenter
- NSX-T
- Cisco Firepower Management Centre
- Cisco IOS
- Cisco ISE
- Juniper Switches & JUNOS
- SolarWinds
- Active Directory
- Windows Servers