3rd Line Azure Cloud Engineer

What you'll be doing

• Build and manage cloud infrastructure in Microsoft Azure (IaaS-first, with exposure to SaaS/PaaS as needed)
• Provide 3rd line infrastructure support for cloud and on-premises services and business applications
• Support ongoing business projects-configuring and rolling out environments across multiple Azure setups
• Use strong change practice to deliver updates safely (and confidently) under tight SLA/OLA expectations
• Troubleshoot complex issues, including applying existing knowledge to unfamiliar systems when required
• Gather and analyse technical information to determine service impact, risks, and appropriate next steps
• Prepare and deliver management briefings with clear, logical updates for both technical and non-technical stakeholders

What you'll bring

• ITIL Foundation Level qualification and proven experience delivering dependable service in a support environment
• Solid working knowledge of Microsoft Azure (IaaS/SaaS/PaaS) and cloud computing fundamentals
• Strong technical grounding across Microsoft 365 and identity/services such as Active Directory and AAD
• Familiarity with key infrastructure platforms, including Windows Server, SQL Server, Linux, and cloud backup solutions
• Understanding of networking principles and the ability to work with service risks and impacts
• Experience working to ISO/IEC 27001 standards
• Clear communication skills-able to explain complex technical topics simply, and present concise updates
• A logical, rational problem-solving approach with the confidence to work through complexity