2nd Line Wintel Support Engineer - DV Cleared
Posted 1 day ago by Experis UK
Negotiable
Undetermined
Undetermined
Basingstoke, England, United Kingdom
Summary: The role of 2nd Line Wintel Support Engineer requires a DV Clearance and involves providing technical support in a fast-paced environment for high-profile users across critical infrastructure. The engineer will work within a dedicated team, offering 2nd and 3rd line support while enhancing their technical skills. Responsibilities include incident response, infrastructure monitoring, and collaboration with colleagues to resolve issues. This position offers an opportunity to contribute to meaningful systems that support national-level services.
Key Responsibilities:
- Provide 2nd Line support within a team of experienced infrastructure engineers
- Respond to incidents and service requests using ITSM toolsets
- Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)
- Escalate issues as needed while maintaining communication with stakeholders
- Support high-profile users, ensuring professionalism and efficiency at every touchpoint
- Collaborate closely with colleagues to troubleshoot and resolve technical issues
- Contribute to the maintenance and enhancement of Windows-based systems and environments
Key Skills:
- Hands-on experience using ITSM tooling in a live service environment
- Strong working knowledge of Event Management tools including SolarWinds and SCOM
- Proficient with MECM and SCCM for patching, deployment and system monitoring
- Excellent communication skills, both written and verbal
- Strong troubleshooting abilities and a methodical approach to problem solving
- Comfortable working under pressure and managing competing priorities
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
2nd Line Wintel Support Engineer - Must have a valid DV Clearance
Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure. You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.
Key Responsibilities
- Provide 2nd Line support within a team of experienced infrastructure engineers
- Respond to incidents and service requests using ITSM toolsets
- Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)
- Escalate issues as needed while maintaining communication with stakeholders
- Support high-profile users, ensuring professionalism and efficiency at every touchpoint
- Collaborate closely with colleagues to troubleshoot and resolve technical issues
- Contribute to the maintenance and enhancement of Windows-based systems and environments
Essential Skills And Experience
- Hands-on experience using ITSM tooling in a live service environment
- Strong working knowledge of Event Management tools including SolarWinds and SCOM
- Proficient with MECM and SCCM for patching, deployment and system monitoring
- Excellent communication skills, both written and verbal
- Strong troubleshooting abilities and a methodical approach to problem solving
- Comfortable working under pressure and managing competing priorities
Shifts are 7am - 3pm or 11am - 7pm
This is a great opportunity to join a supportive and collaborative team, working on meaningful systems that support national-level services. If you're ready to take your infrastructure support career to the next level, we'd love to hear from you.