2nd Line WAN Support Engineer - SC Eligible
Posted 1 day ago by Experis UK
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The 2nd Line 24/7 WAN Network Support Engineer is responsible for maintaining service stability across a global customer WAN estate within a high-performing network operations team. This role requires technical expertise in managing and configuring Juniper SRX and MX routers, as well as handling escalations and providing guidance in a 24/7 NOC environment. The engineer will also engage in incident management, fault diagnosis, and contribute to knowledge sharing within the team. Candidates must be eligible for SC Clearance to apply for this position.
Key Responsibilities:
- Support, manage, and configure Juniper SRX and MX routers in a live BAU environment.
- Handle escalations from 1st line support and provide technical guidance.
- Work closely with 3rd line engineers to resolve complex issues.
- Engage in incident management, fault diagnosis, and change implementation.
- Support project activities and contribute to knowledge sharing within the team.
Key Skills:
- Hands-on experience with Juniper SRX and MX platforms, including strong CLI skills.
- Solid knowledge of BGP, IPSEC, MPLS, and PKI.
- Experience working in a 24/7 NOC or WAN operations environment.
- Strong troubleshooting skills across routing and switching technologies.
- Confident communicator with a customer-focused approach.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
2nd Line 24/7 WAN Network Support Engineer Must be eligible for SC Clearance A strong opportunity is available for a 2nd Line 24/7 WAN Network Support Engineer to join a high performing network operations team delivering secure WAN services. This role suits a technically capable engineer who thrives in a 24/7 NOC environment and takes pride in right first time delivery. The 2nd Line 24/7 WAN Network Support Engineer will play a key role in maintaining service stability across a global customer WAN estate.
About the Role - 2nd Line 24/7 WAN Network Support Engineer As a 2nd Line 24/7 WAN Network Support Engineer, you will support, manage, and configure Juniper SRX and MX routers within a live BAU environment. You will handle escalations from 1st line, provide technical guidance, and work closely with 3rd line engineers to resolve complex issues. The role includes incident management, fault diagnosis, change implementation, and support for project activities. You will contribute to knowledge sharing and skills uplift across the 2nd line team.
Key Skills - 2nd Line 24/7 WAN Network Support Engineer Hands on experience with Juniper SRX and MX platforms, including strong CLI skills. Solid knowledge of BGP, IPSEC, MPLS, and PKI. Experience working in a 24/7 NOC or WAN operations environment. Strong troubleshooting skills across routing and switching technologies. Confident communicator with a customer focused approach. Build your career in a technically strong environment as a 2nd Line 24/7 WAN Network Support Engineer . To apply, please send your CV by pressing the apply button.