2nd Line Support/Rollout Engineer
Posted Today by Hays DT - Midlands
£200 Per day
Inside
Onsite
Birmingham, UK
Summary: The role of 2nd Line Roll Out Engineer involves providing technical support and resolving incidents for a public sector organization in Birmingham. This position requires excellent customer service skills and the ability to manage technical projects, including the implementation of multi-factor authentication and device optimization. The contract is for three months, fully on-site, with an immediate start. Candidates must have prior experience in a similar role and be able to travel between sites as needed.
Key Responsibilities:
- Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience.
- Resolve hardware and software related issues.
- Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests.
- Lead and support the roll-out of phishing-resistant Multi-Factor Authentication (MFA) across the organisation.
- Oversee technical implementation and troubleshooting of Bring Your Device Optimisation (BYDO) solutions.
- Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices.
- Coordinate and execute refresh of circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment.
Key Skills:
- Previous experience as 2nd line IT Support Engineer.
- Expert knowledge & experience of hardware, software and mobile technologies.
- Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service.
- Able to plan and manage resources and ensure deadlines are met.
- Experience of contract and vendor management.
- Experience using a Service Management tool to manage and record assigned service requests.
- Excellent customer service skills.
- Must hold a valid driving licence and have access to a car as travel is required between sites.
Salary (Rate): £200.0 daily
City: Birmingham
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working
Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable.
Key tasks and responsibilities:
- Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience.
- Resolve hardware and software related issues.
- Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests.
Delivery of technical projects including:
- Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation.
- BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions.
- Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices.
- Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment.
Skills and experience required in order to apply:
- Previous experience as 2nd line IT Support Engineer.
- Expert knowledge & experience of hardware, software and mobile technologies.
- Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service.
- Able to plan and manage resources and ensure deadlines are met.
- Experience of contract and vendor management.
- Experience using a Service Management tool to manage and record assigned service requests.
- Excellent customer service skills.
- You must hold a valid driving licence and have access to a car as travel is required between sites.
If you have the relevant experience and would like to apply, please submit your CV.
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