2nd Line Support-MUST HAVE CURRENT SC CLEARANCE

Summary: The Desk Side and Technology Support Analyst role involves resolving 2nd Line incidents and service requests within a global consultancy. The position requires strong technical knowledge and excellent customer service skills, with a focus on adhering to defined SLAs and best practice guidelines. Candidates should have significant experience in IT Service Management and a broad understanding of IS services. Current SC clearance is a mandatory requirement for this position.

Key Responsibilities:

• Resolve all 2nd Line incident and service requests within the designated region.
• Manage and prioritize incidents and requests according to defined SLAs.
• Ensure 100% adherence to best practice guidelines.
• Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.

Key Skills:

• At least 4 years’ experience in IT Service Management principles and processes.
• High level of proficiency and knowledge of working in a Corporate IT environment.
• Experience in working to (and exceeding) Service Level Agreements.
• Broad technical understanding of IS services being supported.

Salary (Rate): £33

City: Bristol

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT