2nd Line Support
Posted 1 week ago by Jobserve
£200 Per day
Inside
Hybrid
Yorkshire
Summary: The role of 2nd Line IT Support involves joining a well-established IT Service Desk to handle escalated incidents and service requests requiring advanced troubleshooting. The position is a contract for 3-6 months with a shift pattern based on a 7-week rotation. The contractor will be expected to support various IT services and systems, particularly in a hybrid working environment. The role requires a strong background in IT support and familiarity with relevant technologies and processes.
Key Responsibilities:
- Resolve escalated incidents and service requests.
- Provide advanced troubleshooting and resolution for IT issues.
- Work within a 7-week shift rotation, including weekends.
- Support M365 services and manage user accounts in Active Directory.
- Collaborate with the IT Service Desk team to ensure efficient service delivery.
Key Skills:
- Experience in a busy IT Service Desk environment.
- Strong knowledge of Windows 11 (On-premise domain & Cloud integrated).
- Experience with Active Directory and Azure Active Directory administration.
- Ability to support M365 services (Teams, SharePoint, OneDrive).
- Knowledge of InTune and ITIL service management processes.
Salary (Rate): £200 daily
City: York
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
2ND LINE IT SUPPORT
3-6 MONTH CONTRACT
DAY RATE - 200.00 (INSIDE)
LOCATION: YORK HYBRID WORKING
Your new role
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.
The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.
SHIFTS:The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend'
What you'll need to succeed
- Previous experience of working in a busy IT Service Desk
- Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
- Experience with Active Directory and Azure Active Directory user & group administration
- Ability to support M365 services (Teams, SharePoint, OneDrive)
- Knowledge of InTune
- Previous experience of working with ITIL service management processes
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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