Summary: The 2nd Line School Engineer role in Wisbech involves providing technical support primarily in a school environment, focusing on 1st and 2nd line troubleshooting, network management, and fostering relationships with school staff. The position requires an Enhanced DBS check and emphasizes strong communication and problem-solving skills. The engineer will work on-site five days a week and may occasionally travel to other local sites for support. The role is classified as inside IR35 and offers a daily rate between £170 and £200.

Key Responsibilities:

• Provide 1st and 2nd line technical support and troubleshooting.
• Manage network systems, including routers, switches, and printers.
• Ensure compliance with SLAs and KPIs while building relationships with school leadership and staff.
• Offer advice and coaching to staff on technology resources.
• Occasionally travel to other local sites for additional support.

Key Skills:

• Experience with Microsoft Office tools, Windows Server, and SCCM.
• Strong multitasking and problem-solving abilities.
• Excellent communication and customer handling skills.
• Strong planning, organizing, and prioritizing abilities.
• Experience with Active Directory.
• Desirable experience with Google and Apple Operating Systems.
• Ability to build relationships and instill confidence in users.

Salary (Rate): £200

City: Wisbech

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT