2nd Line Support - Hampshire

DV Cleared Support Engineer/ 2nd Line - 3 months+ - £250-295pd Outside IR35 - Full time on site in Surrey ( 5 days per week) Looking for a 2nd line support engineer to join our clients team to design, build, and deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.

Key Duties & responsibilities

• Respond to incoming tickets and provide ongoing feedback on progress.
• Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues.
• End user support (desk-side and remote).
• Issuing comms to the user community for incidents and maintenance events.
• Respond to monitoring alerts, triage and escalate where necessary.
• Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
• Occasional travel to remote sites may be required.

Essential skills

• Windows 10/11 administration
• Azure/Entra/AD administration
• Microsoft 365 administration
• Endpoint Management
• Running of PowerShell scripts
• End User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Atlassian suite of ITSM equivalent tooling
• Linux exposure (Ubuntu, CentOS)

Desirable

• Windows Server support and administration
• MacOS MDM Exposure
• Understanding of Group Policy (creation and troubleshooting)
• Writing of PowerShell scripts

DV Cleared Support Engineer/ 2nd Line - 3 months+ - £250-295pd Outside IR35 - Full time on site in Surrey ( 5 days per week) This temporary contract is outside IR35 and will be delivered on a statement-of-work basis. The supplier will determine the method, resources, and approach to deliver the agreed outcomes.

This temporary contract requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.

List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.