2nd line Support Engineer - Linux and Windows

2nd line Support Engineer - Linux and Windows

Posted 1 day ago by VIQU IT

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Negotiable
Inside
Onsite
London, UK
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Configuration Management Domain Name System (DNS) Servers File Servers Financial Information eXchange (FIX) Protocol Group Policy Linux Management Microsoft Windows Operating Systems Oracle Linux Scripting Server-Side Support Engineering TCP/IP Technical Support Ubuntu (Operating System)

Summary: The role of 2nd Line Support Engineer focuses on providing technical support for Windows and Linux devices, specifically in an End User Computing (EUC) environment. Candidates should have hands-on experience in IT support and be available to work on-site in London five days a week. The position does not require server-side experience but emphasizes troubleshooting and resolving 2nd line issues. Ideal candidates will possess a strong foundation in both operating systems and excellent customer service skills.

Key Responsibilities:

  • Provide 2nd line support for Windows and Linux endpoints.
  • Troubleshoot and resolve technical issues related to end-user computing.
  • Assist in building and supporting operating systems.
  • Deliver exceptional customer service and technical support to users.

Key Skills:

  • Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role.
  • Technical proficiencies in M365/O365, Windows OS, Linux (Ubuntu), AD/EntraID, Group Policy, and Linux OS administration.
  • Experience with device build, scripting, configuration management, TCP/IP, and DNS.
  • Exceptional customer service and problem-solving skills.
  • Ability to explain complex technical issues to non-technical users.

Salary (Rate): £350.00 Daily

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

IT Support Engineer (Windows/Linux)

We are looking to speak with 2 nd Line Support Engineers with experience of supporting Linus and WIndows devices.

This role is focused on EUC Support so you don t have to have experience with the Server side but you will be asked to troubleshoot and fix 2 nd Line issues with Windows and Linux endpoints.

The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London.

Key Requirements & Skills

  • Experience: Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role.
  • Technical Proficiencies:
    • M365/O365
    • Windows OS
    • Linux - Ubuntu
    • AD/EntraID
    • Group Policy
    • Solid foundational or advanced knowledge of Linux OS administration.
    • Device Build
    • Scripting
    • Config Management
    • TCP/IP
    • DNS
  • Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users.
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