2nd line Support Engineer - 5 days onsite

2nd line Support Engineer - 5 days onsite

Posted Today by Proactive Appointments on Reed

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£210 Per day
Inside
Onsite
Bournemouth, Dorset
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Active Directory Application Deployment Collaboration Tools Computer Hardware Dynamic Host Configuration Protocol (DHCP) Financial Services Group Policy Hardware Architecture Management Microsoft 365 Microsoft Office Microsoft Office 365 Microsoft OneDrive Microsoft SharePoint Microsoft Windows Microsoft Windows 10 Mobile Devices Operating Systems Support Engineering System Center Configuration Manager Technical Support Virtualisation Virtual Private Networks (VPN) VMware Certified Associate

Summary: The role of 2nd Line Support Engineer involves providing technical support in a financial services company, focusing on high-quality customer service. The position requires expertise in various Microsoft technologies and desktop hardware, with a strong emphasis on troubleshooting and configuration. The engineer will work closely with another individual to manage the local office's IT needs. This role is based on-site for five days a week and is classified as inside IR35.

Key Responsibilities:

  • Provide 2nd line technical support for desktop and office hardware.
  • Manage Microsoft Windows operating systems, including build and configuration.
  • Utilize SCCM for OS and application deployment, fault finding, and reporting.
  • Support Microsoft Office suite configurations and advanced features.
  • Administer Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
  • Perform basic Active Directory administration and Group Policy management.
  • Handle messaging and collaboration tools, including email client configuration.
  • Understand and manage email security products and virtualisation technologies.
  • Support network technologies including LAN/WAN/vLAN, DHCP, and VPN connectivity.
  • Manage office telephony services, including VOIP and mobile device configuration.

Key Skills:

  • Experience with Microsoft Windows 10 and desktop hardware architecture.
  • Proficiency in SCCM for deployment and monitoring.
  • Knowledge of Microsoft Office suite and Office 365 applications.
  • Basic administration skills in Active Directory and Group Policy.
  • Understanding of messaging tools and email security products.
  • Familiarity with virtualisation technologies like VMWare.
  • Networking knowledge including LAN/WAN/vLAN and remote connectivity.
  • Experience with office telephony and VOIP systems.
  • Strong customer service skills.

Salary (Rate): £210

City: Bournemouth

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance

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