2nd line Support Engineer – 5 days onsite – 10947MS

Summary: The role of a 2nd Line Support Engineer involves providing technical support within a major Financial Services company, focusing on high-quality customer service. The position requires expertise in various technical areas, including Microsoft systems and desktop hardware, and entails working onsite five days a week. The engineer will collaborate with another individual to manage the local office's IT needs. This role is classified as inside IR35.

Key Responsibilities:

• Provide 2nd line technical support for local office IT issues.
• Ensure high-quality customer service in all interactions.
• Manage desktop hardware and software configurations.
• Utilize SCCM for OS and application deployment, monitoring, and reporting.
• Administer Microsoft Office suite and Office 365 applications.
• Perform basic Active Directory administration and Group Policy management.
• Support messaging and collaboration tools, including Microsoft Exchange and Outlook.
• Implement email security measures and understand virtualization technologies.
• Manage office telephony services and mobile device configurations.

Key Skills:

• Proficient in Microsoft Windows operating systems, particularly Windows 10.
• Experience with desktop hardware architecture.
• Knowledge of SCCM for deployment and fault finding.
• Familiarity with Microsoft Office suite and advanced features.
• Experience with Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
• Basic administration skills in Active Directory and Group Policy.
• Understanding of email security products and Microsoft Exchange environment.
• Knowledge of networking technologies including LAN/WAN/vLAN, DHCP, and DNS.
• Experience with telephony services and mobile device management.

Salary (Rate): 210

City: Bournemouth

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance