The Role
You'll provide Level 2 desktop and service desk support to users across the business, while also getting involved in several significant infrastructure and endpoint projects.
Key areas of responsibility will include:
- Providing Level 2 service desk and desktop support to end users
- Troubleshooting and supporting Windows 11 environments and upgrades
- Supporting the migration of laptops and PCs from Active Directory to Microsoft Entra
- Assisting with new starter onboarding, device setup and user configuration
- Supporting the ongoing data-centre exit project
- Balancing project activity alongside day-to-day BAU service desk tickets
- Providing professional white-glove support to senior and executive users
- Diagnosing and resolving hardware, software, access and endpoint issues
- Working closely with the wider IT team to ensure users receive a high level of support
About You
We're looking for a practical, hands-on L2 Support Engineer who can hit the ground running. You should have:
Strong experience in a Level 2 Service Desk / Desktop Support environment
Excellent Windows 10/11 troubleshooting experience
Experience supporting Windows 11 upgrades and deployments
Experience with Microsoft Entra / Azure AD and device or identity migrations
Previous experience supporting Active Directory environments
Experience with laptop/desktop migrations and endpoint configuration
Good understanding of new-joiner onboarding and device provisioning
Strong communication skills and a professional approach to executive support
The ability to manage competing priorities across BAU and project work
A proactive, customer-focused attitude and the ability to wo