2nd Line Service Desk

2nd Line Service Desk

Posted 2 days ago by Specialist Computer Centres PLC

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£180 Per day
Inside
Undetermined
Dartford, Kent, England, UK
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Active Directory Auth0 Authentications Collaboration Tools Computer Hardware Data Protection Strategy Hardware Troubleshooting Identity And Access Management Information Technology Operations Management Microsoft 365 Microsoft Office Microsoft SharePoint Multi-Factor Authentication Network Troubleshooting Operating Systems Single Sign-On (SSO) Tablets Technical Support User Accounts Virtualisation Virtual Private Networks (VPN)

Summary: The role of 2nd Line Service Desk Engineer involves providing exceptional technical support and ensuring smooth IT operations within the organization. The engineer will serve as the first point of contact for IT-related queries, delivering solutions and guidance while upholding high service and security standards. This position is a 3-month contract based in Dartford, requiring a proactive approach to troubleshooting and user support. The role is classified as inside IR35 due to the umbrella company payment structure.

Key Responsibilities:

  • Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
  • Provide technical support for software applications, including troubleshooting, installation, and configuration.
  • Support users with core applications, including Microsoft 365 Suite, Entra ID/Azure Active Directory for identity and access management.
  • Diagnose and resolve issues related to operating systems, productivity tools, and bespoke business applications.
  • Perform hardware troubleshooting for laptops, desktops, tablets, printers, and peripherals.
  • Assist with device imaging, configuration, and deployment.
  • Conduct basic network troubleshooting, including VPN connectivity, Wi-Fi issues, and network printer setup.
  • Assist with Multi-Factor Authentication (MFA) setup and troubleshooting.
  • Support Conditional Access policies and verify correct application for user accounts.
  • Manage password resets and enforce secure credential practices.

Key Skills:

  • Proven experience in a Service Desk or IT Support role.
  • Strong knowledge of common software applications (eg, Microsoft Office Suite, collaboration tools).
  • Ability to troubleshoot application errors and provide user guidance.
  • Familiarity with identity management tools (Microsoft Entra ID/Azure AD) and SSO concepts.
  • Experience supporting Microsoft 365 Suite (Teams, Outlook, SharePoint).
  • Understanding of Auth0 or similar authentication platforms.
  • Knowledge of virtualisation technologies (eg, Nutanix).
  • Hardware troubleshooting experience (laptops, desktops, printers, peripherals).
  • Basic network troubleshooting (VPN, Wi-Fi, network printers).
  • Ability to work with ticketing systems and remote support tools.

Salary (Rate): £180 per day

City: Dartford

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

2nd Line Service Desk Engineer - £180 per day via Umbrella - 3-month contract - Dartford - SCC Flex Contract

We're looking for a 2nd Line Service Desk Engineer who is passionate about delivering exceptional technical support and ensuring smooth IT operations across the business. You'll act as the first point of contact for IT-related queries, providing solutions and guidance to users while maintaining high standards of service and security.

Your responsibilities as the 2nd Line Service Desk Engineer:

  • Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
  • Provide technical support for software applications, including troubleshooting, installation, and configuration.
  • Support users with core applications, including Microsoft 365 Suite, Entra ID/Azure Active Directory for identity and access management
  • Diagnose and resolve issues related to operating systems, productivity tools, and bespoke business applications.
  • Perform hardware troubleshooting for laptops, desktops, tablets, printers, and peripherals.
  • Assist with device imaging, configuration, and deployment.
  • Conduct basic network troubleshooting, including VPN connectivity, Wi-Fi issues, and network printer setup.
  • Assist with Multi-Factor Authentication (MFA) setup and troubleshooting.
  • Support Conditional Access policies and verify correct application for user accounts.
  • Manage password resets and enforce secure credential practices.

As a successful 2nd Line Service Desk Engineer, you will have:

  • Proven experience in a Service Desk or IT Support role.
  • Strong knowledge of common software applications (eg, Microsoft Office Suite, collaboration tools).
  • Ability to troubleshoot application errors and provide user guidance.
  • Familiarity with identity management tools (Microsoft Entra ID/Azure AD) and SSO concepts.
  • Experience supporting Microsoft 365 Suite (Teams, Outlook, SharePoint).
  • Understanding of Auth0 or similar authentication platforms.
  • Knowledge of virtualisation technologies (eg, Nutanix).
  • Hardware troubleshooting experience (laptops, desktops, printers, peripherals).
  • Basic network troubleshooting (VPN, Wi-Fi, network printers).
  • Ability to work with ticketing systems and remote support tools.

If you are the 2nd Line Service Desk Engineer we are after, apply now with your CV. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing.

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