2nd Line Service Desk

2nd Line Service Desk - £200/day via Umbrella - 3-month contract - Dartford - SCC Flex Contract

We're looking for a 2nd Line Service Desk (shifts working) who is passionate about delivering exceptional technical support and ensuring smooth IT operations across the business. You'll act as the first point of contact for IT-related queries, providing solutions and guidance to users while maintaining high standards of service and security.

Your responsibilities as the 2nd Line Service Desk:

• Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
• Provide technical support for software applications, including troubleshooting, installation, and configuration.
• Support users with core applications, including Microsoft 365 Suite, Entra ID/Azure Active Directory for identity and access management
• Diagnose and resolve issues related to operating systems, productivity tools, and bespoke business applications.
• Perform hardware troubleshooting for laptops, desktops, tablets, printers, and peripherals.
• Assist with device imaging, configuration, and deployment.
• Conduct basic network troubleshooting, including VPN connectivity, Wi-Fi issues, and network printer setup.
• Assist with Multi-Factor Authentication (MFA) setup and troubleshooting.
• Support Conditional Access policies and verify correct application for user accounts.
• Manage password resets and enforce secure credential practices.

As a successful 2nd Line Service Desk, you will have:

• Proven experience in a Service Desk or IT Support role.
• Strong knowledge of common software applications (eg, Microsoft Office Suite, collaboration tools).
• Ability to troubleshoot application errors and provide user guidance.
• Familiarity with identity management tools (Microsoft Entra ID/Azure AD) and SSO concepts.
• Experience supporting Microsoft 365 Suite (Teams, Outlook, SharePoint).
• Understanding of Auth0 or similar authentication platforms.
• Knowledge of virtualisation technologies (eg, Nutanix).
• Hardware troubleshooting experience (laptops, desktops, printers, peripherals).
• Basic network troubleshooting (VPN, Wi-Fi, network printers).
• Ability to work with ticketing systems and remote support tools.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing.