2nd Line Service Desk Analyst
Posted 2 weeks ago by Investigo Change Solutions
£1,000 Per day
Inside
Hybrid
York, UK
Summary: The role of 2nd Line Service Desk Analyst involves providing support within a busy IT Service Desk environment. The position is based in York with a hybrid working arrangement, requiring two days on-site each week. This is a 6-month contract classified as inside IR35. The candidate will be responsible for troubleshooting and supporting various IT issues across multiple sites.
Key Responsibilities:
- Previous experience of working within 1st line support
- Experience working to and reporting against SLAs
- Working in large scale, multi-site environments
- Windows 10 support in a domain environment
- Hardware, software and peripheral troubleshooting and support
- Active Directory/Azure Active Directory administration
- Working knowledge of TCP/IP networks
- Office 365 administration, troubleshooting and support
- Azure Intune troubleshooting and support
- VPN troubleshooting and support
Key Skills:
- Previous experience of working within 1st line support
- Experience working to and reporting against SLAs
- Working in large scale, multi-site environments
- Windows 10 support in a domain environment
- Hardware, software and peripheral troubleshooting and support
- Active Directory/Azure Active Directory administration
- Working knowledge of TCP/IP networks
- Office 365 administration, troubleshooting and support
- Azure Intune troubleshooting and support
- VPN troubleshooting and support
Salary (Rate): £1 per day
City: York
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
2nd Line Service Desk Analyst
York - Hybrid 2 days a week on site
6 Month Contract
Inside IR35
We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst
- Previous experience of working within 1st line support
- Experience working to and reporting against SLAs.
- Working in large scale, multi-site environments.
- Windows 10 support in a domain environment.
- Hardware, software and peripheral troubleshooting and support.
- Active Directory/Azure Active Directory administration.
- Working knowledge of TCP/IP networks.
- Office 365 administration, troubleshooting and support.
- Azure Intune troubleshooting and support.
- VPN troubleshooting and support.
If you are interested and looking for your next role, please apply with a copy of your CV