2nd Line IT Support Engineer - Local Government

2nd Line IT Support Engineer - Local Government

Posted 2 weeks ago by Salt

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£250 Per day
Inside
Onsite
South West London, UK
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Summary: The role of 2nd Line IT Support Engineer involves providing technical support within a Local Government organization in South-West London. The position requires strong troubleshooting skills and experience in public sector IT environments. The engineer will be responsible for managing hardware and software issues while ensuring adherence to ITIL and IT Service Management standards. This is an office-based role with an initial contract duration of 2 months starting on 17th March 2025.

Key Responsibilities:

  • Provide 2nd line IT support, troubleshooting both hardware and software issues.
  • Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365.
  • Manage and troubleshoot Active Directory, VPNs, and remote support tools.
  • Provide technical assistance with mobile devices (iOS & Android), laptops, and desktops.
  • Install and upgrade software as required.
  • Work with virtualisation technologies such as vSphere and Azure Virtual Desktops.
  • Liaise with third-party suppliers and escalate issues where necessary.
  • Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards.

Key Skills:

  • Minimum of 4 years' experience in 2nd line IT support.
  • Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
  • Experience troubleshooting hardware and mobile devices.
  • Knowledge of Azure, Intune, and MDM solutions.
  • Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti.
  • Excellent customer service and communication skills, both face-to-face and over the phone.
  • Ability to diagnose and resolve complex IT issues independently.
  • Previous experience in a public sector or enterprise IT environment is desirable.

Salary (Rate): £250 per day

City: South-West London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Job Title: 2nd Line IT Support Engineer - Local Government

Location: South-West London

Contract Duration: Initial 2 months

Day Rate: £250 per day (Inside IR35)

Start Date: 17th March 2025

Work Arrangement: Office-based (No remote working)

Salt Recruitment is currently seeking an experienced 2nd Line IT Support Engineer to join a Local Government organisation in South-West London. This is an excellent opportunity for an IT professional with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting.

Key Responsibilities:

  • Provide 2nd line IT support, troubleshooting both hardware and software issues.
  • Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365.
  • Manage and troubleshoot Active Directory, VPNs, and remote support tools.
  • Provide technical assistance with mobile devices (iOS & Android), laptops, and desktops.
  • Install and upgrade software as required.
  • Work with virtualisation technologies such as vSphere and Azure Virtual Desktops.
  • Liaise with third-party suppliers and escalate issues where necessary.
  • Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards.

Key Requirements:

  • Minimum of 4 years' experience in 2nd line IT support.
  • Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
  • Experience troubleshooting hardware and mobile devices.
  • Knowledge of Azure, Intune, and MDM solutions.
  • Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti.
  • Excellent customer service and communication skills, both face-to-face and over the phone.
  • Ability to diagnose and resolve complex IT issues independently.
  • Previous experience in a public sector or enterprise IT environment is desirable.

This role is ideal for someone who thrives in an office-based, high-demand IT support environment and is looking to contribute their expertise within the local government sector.

If you are interested in this opportunity and available to start on 17th March 2025, please send your CV to (see below) or apply directly.

*Rates depend on experience and client requirements

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