Summary: The role of a 2nd Line Engineer focuses on providing problem determination and resolution support, particularly for Google Meet. The engineer will be responsible for managing incidents, documenting solutions, and maintaining technical knowledge to assist customers effectively. This position requires both technical and soft skills to work collaboratively within a team and ensure high-quality service delivery. The role is set to start ASAP and has a duration of 220 days.

Key Responsibilities:

• Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
• Communicate effectively on complex issues to meet business and customer requirements.
• Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
• Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
• Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
• Progress/close incidents to a satisfactory conclusion on the incident management system.

Key Skills:

• Experience in Security Policies, reporting any potential or actual security events or other security risks to the organization.
• Experience with Google Meet.
• Flexible approach and ability to work co-operatively within a newly created team environment.
• Self-starter with quality assurance and control skills to create error-free technical deliverables.
• Experience in operationally supporting large, complex technical environments.
• Methodical and structured approach to tasks.
• Capability to organise and prioritise tasks.
• Strong interpersonal skills to establish/maintain relationships and interact with team members.
• Strong organisation and time management skills.
• Strong analytical and problem-solving skills.

Salary (Rate): £168.34

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: Inside

Seniority Level: undetermined

Industry: IT