2nd Line Desktop Support Technician
Posted 1 week ago by Ascent People Ltd
£30 Per hour
Outside
Onsite
Derby, England, United Kingdom
Summary: The role of 2nd Line Desktop Support Technician involves providing technical support and managing IT equipment for a well-established organization in Derby on a 12-month contract. The technician will be responsible for provisioning, deploying, and maintaining desktop hardware and software, while also supporting the Service Desk with escalated tickets. The position requires a methodical approach to logistics and stock management, alongside technical expertise. An immediate start is available for the right candidate.
Key Responsibilities:
- Provisioning, ordering, building and shipping IT equipment to users across the business
- Deploying and configuring desktop hardware, software, network printers, and mobile devices
- Managing user accounts, group memberships, email and application access
- Providing desk-side and remote support across multiple sites
- Backing up the Service Desk team with phone support during busy periods
- Keeping documentation and SOPs up to date
Key Skills:
- Windows 11 (plus some Apple Mac exposure)
- Active Directory — user and group management, file services, printing
- Autopilot / Intune
- Dell client hardware
- McAfee endpoint protection and ePO
- Citrix XenApp / Receiver
- Checkpoint VPN and SSL connectivity
- A full UK driving licence (some travel between sites is required)
Salary (Rate): £225/day
City: Derby
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
2nd Line Desktop Support Technician – 12 Month Contract | Derby (3 days on-site) | £225/day Outside IR35 | Immediate Start
I'm working with a well-established organisation in Derby that needs a capable 2nd Line Desktop Technician to join their IT team on a 12-month contract, starting as soon as you can. As a Desktop Support Technician, you will be provisioning, ordering, building and shipping equipment out to users across the business, so you'll need to be organised, methodical, and comfortable managing stock and logistics alongside the technical side. You'll also be the person keeping desktops, laptops, mobiles, and printers running smoothly for users both on-site and remote, whilst supporting the Service Desk on escalation tickets.
What you'll be doing:
- Provisioning, ordering, building and shipping IT equipment to users across the business
- Deploying and configuring desktop hardware, software, network printers, and mobile devices
- Managing user accounts, group memberships, email and application access
- Providing desk-side and remote support across multiple sites
- Backing up the Service Desk team with phone support during busy periods
- Keeping documentation and SOPs up to date
What you'll need:
- Windows 11 (plus some Apple Mac exposure)
- Active Directory — user and group management, file services, printing
- Autopilot / Intune
- Dell client hardware
- McAfee endpoint protection and ePO
- Citrix XenApp / Receiver
- Checkpoint VPN and SSL connectivity
- A full UK driving licence (some travel between sites is required)
The details:
- 12-month contract
- £225 per day, Outside IR35
- 3 days a week on-site in Derby
- Immediate start available
If you're a safe pair of hands who enjoys the variety of a true desktop role and can hit the ground running, I'd love to hear from you. Drop me a message, email jo.bevington@ascentpeople.co.uk , or call me directly on 07791 615703 for a straight-talking chat.