Responsibilities
- Diagnose, troubleshoot and resolve desktop, hardware, software and mobility issues, escalating to resolver groups where required
- Build, maintain and deploy desktop applications, cloud services, compute devices and peripherals
- Fulfil service requests for new or replacement hardware and software within agreed SLAs
- Plan and execute desktop moves, office relocations, refresh programmes and decommissioning, including AV support
- Provide onsite hands and eyes support for network and server hardware under senior guidance
- Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management
- Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting
- Manage devices via MDM technologies including Intune and Entra ID
- Accurately log and categorise incidents, requests and asset records within ticketing and CMDB systems
- Author technical documentation including specifications and solution designs
Requirements
- Proven experience in a 2nd line desktop support role
- Experience supporting users in a Microsoft environment, with experience of M365
- Solid experience building, upgrading and repairing desktop hardware and software
- Experience of Active Directory, Intune, Entra ID and mobile device management
- Familiarity with common ticketing, CMDB and knowledge management tools
- Working knowledge of basic networking and troubleshooting methods
- Applied understanding of security best practice within a desktop support environment
- Full, valid UK driving licence (essential, due to travel between sites)
Rate:
Not specified
Location:
Doncaster
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level