We're looking for someone to provide 2nd/3rd Line support to an insurance business.
This is a hybrid working position with 3 days a week on-site in London.
IT Support
- Call escalation / VIP support
- User assistance (remote and onsite in the London office)
- Support liaison between users and third parties
- London Office onsite support
- Conferencing facilities support
- Day to day small requests, e.g. Password resets, permissions, laptop issues
- Basic networking
- Azure/365 admin portal expertise
- Intune (eg. Removing devices from tenant)
Asset Management
- Track technology assets across the company
- Assist with Laptop/device/VDI builds (Azure & Windows 365)
- Arrange for asset movements, including WEE processes and home delivery from stores
- Arranging for deliveries and collections of hardware across the world
Identity Management
- New starters and leavers process (JML)
- User Creation and administration in co-ordination with MSP
IT Security
- Alert monitoring
- Alert investigation
- Auditing
- Privileged Identity Management Reviews
- Security release requests
- Application allow listing
- Basic Firewall/proxy knowledge
Technology stack overview
- Laptops
- Microsoft Windows 11
- Microsoft 365
- Windows 365
- PowerShell
- Microsoft PowerApps
- Preferably Microsoft Entra (Azure AD) but Active Directory acceptable
- Salesforce (nice to have)
- Ubiquity (nice to have)
Rate:
£320/day
Location:
London
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level