1st Line Support
Posted Today by Jobserve
Negotiable
Inside
Hybrid
Liverpool
Summary: The role of 1st Line Support is a 6-month contract position based in Liverpool, requiring the contractor to provide additional business-as-usual support to the Service Desk of a leading legal organization. The position involves both remote and onsite support within a Microsoft environment, emphasizing excellent customer service. Candidates must have prior IT support experience and be adept in various Microsoft technologies.
Key Responsibilities:
- 1st Line/Service Desk Support in a Windows/Microsoft environment.
- Windows 10/Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
Key Skills:
- Previous experience in IT Support
- Proficiency in Microsoft technologies
- Excellent customer service skills
- Experience with ServiceNow ticketing system
- Ability to triage and escalate support tickets
- Experience with iManage or Bomgar (desirable)
Salary (Rate): £155 Daily
City: Liverpool
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
1st Line Support 6-Month Contract Hybrid - Liverpool
VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.
This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.
Key skills & responsibilities for the 1st Line Support:
- 1st Line/Service Desk Support in a Windows/Microsoft environment.
- Windows 10/Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar ( desirable)
Role details:
- Job role: 1st Line Support
- Job type: Contract
- Duration: 6 months contract
- Rate: £140 - £155 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in Liverpool
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
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