1st Line Support
Posted 4 days ago by VIQU Ltd
£150 Per day
Inside
Undetermined
Birmingham, West Midlands, England, UK
Summary: The role of 1st Line Support involves providing essential support during a telephony rollout project for a public sector organization in Birmingham. The contractor will assist staff in transitioning to new communication systems, including Microsoft Teams. This position is ideal for individuals looking to enhance their IT project experience. The contract is for a duration of 8 months, ending in March 2026.
Key Responsibilities:
- Auditing and mapping existing phones, checking locations against internal asset records
- Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings
- Building, connecting, and configuring new phones with the correct extensions
- Providing general support and guidance - being approachable, answering questions, and guiding staff through the changes.
Key Skills:
- Confident communicator, comfortable working with stakeholders and staff at all levels
- Competent in Microsoft Excel - able to update trackers and manage spreadsheets effectively
- Proficiency in Microsoft Office applications and general IT literacy
- Well organised and proactive - able to manage your workload independently
Salary (Rate): £150 per day
City: Birmingham
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
1st Line Support - 8-Month Contract - Birmingham
VIQU has partnered with a public sector organisation in Birmingham seeking a 1st Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation.
This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work.
The role:
As 1st Line Support, you'll be part of the team ensuring a smooth rollout of the new telephone systems. You'll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions.
The successful 1st Line Support will get involved with:
- Auditing and mapping existing phones, checking locations against internal asset records
- Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings
- Building, connecting, and configuring new phones with the correct extensions
- Providing general support and guidance - being approachable, answering questions, and guiding staff through the changes.
Key skills & experience:
- Confident communicator, comfortable working with stakeholders and staff at all levels
- Competent in Microsoft Excel - able to update trackers and manage spreadsheets effectively
- Proficiency in Microsoft Office applications and general IT literacy
- Well organised and proactive - able to manage your workload independently
Role details:
- Job role: 1st Line Support
- Job type: Contract
- Duration: 8-month contract (till end of March 2026)
- Rate: £150 per day paid to Umbrella company
- Location: Birmingham
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
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