1st Line Support Analyst - Contract

1st Line Support Analyst - Contract

Posted 2 weeks ago by 1773996796

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£175 Per day
Inside
Hybrid
Glasgow
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Active Directory Artificial Intelligence Device Management IT Service Management Management Microsoft 365 Microsoft Windows Microsoft Windows 10

Summary: The role of 1st Line Support Analyst involves providing essential support within a well-known Public Sector organization in Glasgow, on a contract basis until March 2027. The position requires immediate availability and the ability to integrate quickly into the existing Service Desk team. Candidates must possess relevant experience and strong technical skills, particularly in Microsoft technologies. The role is classified as inside IR35, requiring work through an umbrella company.

Key Responsibilities:

  • Provide 1st line support and assistance to users via the IT Service Desk.
  • Handle call logging and ticket management effectively.
  • Perform user set-ups, JML activities, and password resets using Active Directory.
  • Support users with Microsoft 365 suite, Desktop & Device Management tools, AV Technologies, Remote Desktops, and MDM Support.
  • Deliver excellent customer service and problem-solving support.

Key Skills:

  • Recent experience in a 1st Line Support, IT Service Desk Analyst, or similar role.
  • Strong internal customer service skills.
  • Deep knowledge of Microsoft technologies, particularly Windows 10 and Active Directory.
  • Familiarity with M365 suite and device management tools is advantageous.
  • Excellent communication and problem-solving skills.

Salary (Rate): £175 per day

City: Glasgow

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

1st Line Support Analyst / Service Desk Analyst - Contract

Contract to end-March 2027 (circa 12 months)

Glasgow - Hybrid Working

Up to £175 per day (Inside IR35 - working via an Umbrella Company)

A well-known Public Sector organisation in Glasgow has just released a new 1st Line Support Analyst Contract role to join their team on a Contract through until the end of March 2027.

With their current Service Desk a little stretched, they're looking for someone who is available now/at short notice, who can hit the ground running & quickly fit into their team.

To be successful in this Contract, our Client are looking for candidates with the following skills & experience:

  1. Previous / recent experience in another similar 1st Line Support, IT Service Desk Analyst, IT Support or IT Helpdesk role
  2. Excellent internal Customer Service skills with strong knowledge of call logging & ticket handling
  3. Deep Microsoft knowledge - Windows 10 & specifically Active Directory for user set-ups, JML activity & password resets etc
  4. Some additional knowledge across the wider M365 suite, Desktop & Device Management tools, AV Technologies, Remote Desktops and MDM Support (InTune) would be highly advantageous
  5. Excellent problem-solving & communication skills

If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract.

PLEASE NOTE - Head Resourcing DOES NOT use AI to screen, match or filter CVs.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated.
Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.

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