1st Line Service Desk Analyst
Posted 2 days ago by Specialist Computer Centres PLC
£200 Per day
Inside
Onsite
Dartford, Kent, England, UK
Summary: The 1st Line Service Desk Analyst role involves providing front-line IT support in an onsite environment in Dartford. The position requires strong communication skills and a commitment to delivering excellent customer service while efficiently resolving technical issues. The analyst will serve as the first point of contact for IT incidents and service requests. This is a 3-month contract position paid at £200 per day via an umbrella company.
Key Responsibilities:
- Act as the first point of contact for IT incidents and service requests
- Log, prioritise, and manage tickets through the service desk system
- Provide first-line support across hardware, software, and user accounts
- Troubleshoot issues relating to Windows, Microsoft 365, email, and network connectivity
- Perform password resets and user administration within Active Directory
- Escalate unresolved issues to 2nd/3rd line support in line with SLAs
- Maintain accurate incident and resolution documentation
- Deliver a professional and customer-focused support service at all times
Key Skills:
- Previous experience in a 1st Line/Service Desk support role
- Strong working knowledge of Windows OS and Microsoft 365
- Familiarity with Active Directory user administration
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced, on-site support environment
- Strong problem-solving skills and attention to detail
- Willingness to follow ITIL-aligned processes and procedures
Salary (Rate): £200 daily
City: Dartford
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
1st Line Service Desk Analyst - £200/day via Umbrella - 3-month Contract - Dartford (Onsite) - SCC Flex Contract
We are looking for a reliable and customer-focused 1st Line Service Desk Analyst to provide front-line IT support within an onsite environment in Dartford. This role is ideal for someone with strong communication skills and a passion for delivering an excellent support experience while resolving technical issues efficiently.
Your responsibilities as the 1st Line Service Desk Analyst:
- Act as the first point of contact for IT incidents and service requests
- Log, prioritise, and manage tickets through the service desk system
- Provide first-line support across hardware, software, and user accounts
- Troubleshoot issues relating to Windows, Microsoft 365, email, and network connectivity
- Perform password resets and user administration within Active Directory
- Escalate unresolved issues to 2nd/3rd line support in line with SLAs
- Maintain accurate incident and resolution documentation
- Deliver a professional and customer-focused support service at all times
As a successful 1st Line Service Desk Analyst, you will have:
- Previous experience in a 1st Line/Service Desk support role
- Strong working knowledge of Windows OS and Microsoft 365
- Familiarity with Active Directory user administration
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced, on-site support environment
- Strong problem-solving skills and attention to detail
- Willingness to follow ITIL-aligned processes and procedures
If you're ready to support and enhance a busy service desk environment, apply now with your CV. Professional references required.
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