1st Line Service Desk Analyst (Fault Resolution) - 3-4 Month Contract

The Role

You'll be the first point of contact for end users, providing high-quality remote support and ensuring issues are resolved quickly and professionally.

The role is heavily focused on Service Desk activity, including:

• High-volume call handling.
• Password resets and account reactivations.
• Logging, troubleshooting, and resolving first-line IT support issues.
• Escalating more complex technical incidents where required.
• Delivering excellent customer service and maintaining accurate ticket updates.

Essential Skills & Experience

• Previous experience working on an IT Service Desk or Helpdesk.
• Strong knowledge of Microsoft 365 and Windows 11.
• Excellent communication and customer service skills.
• Ability to troubleshoot common IT issues and follow established support processes.
• Strong attention to detail and a proactive approach to problem solving.

Desirable

• Experience working within an ITIL environment.
• Knowledge of Active Directory, remote support tools, or user account administration.

What's on Offer?

• 3-4 month contract with an immediate start.
• £150-£170 per day (Outside IR35), depending on experience.
• One-stage interview process with a quick turnaround.
• Full-time onsite role based at the Bolton Head Office (BL1).
• Opportunity to join a supportive IT team and make an immediate impact from day one.