1st Line Service Desk Analyst - Banking
Posted 1 day ago by NINE by SATIGO
Negotiable
Undetermined
Hybrid
City Of London, England, United Kingdom
Summary: The role of 1st Line Service Desk Senior Analyst involves providing hands-on IT support within a global financial services organization in the City of London. The position requires managing incidents, supporting users with various software and hardware issues, and collaborating with infrastructure and security teams. This is a full-time, 12-month fixed-term contract aimed at experienced candidates who thrive in a regulated, high-availability environment. The role offers a blend of onsite and remote support responsibilities.
Key Responsibilities:
- Acting as the first point of contact for IT support across hardware, software, and connectivity issues
- Logging, tracking and managing incidents via a service desk system (ITIL-aligned)
- Supporting Windows 11, Microsoft 365, Outlook, Word and Excel
- Building, configuring and deploying devices (including SCCM)
- Managing user access and administration via Active Directory and Exchange
- Escalating issues to 2nd / 3rd line teams where appropriate
- Supporting asset management, change control and operational IT processes
- Providing both onsite and remote support in a professional, user-focused manner
Key Skills:
- 1–2+ years’ experience in 1st line IT / service desk support
- Strong working knowledge of Windows and Microsoft 365 environments
- Experience with Active Directory, Exchange and ticketing systems (e.g. ServiceNow)
- Basic understanding of networking (DNS, DHCP, VPN, Wi-Fi)
- Confident communicator who can explain technical issues clearly and calmly
- Comfortable working in an office-based, regulated environment
- Relevant certifications (CompTIA A+, ITIL, Microsoft) are beneficial but not essential
Salary (Rate): undetermined
City: City Of London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We’re supporting a global financial services organisation in the City of London that is looking to appoint an experienced 1st Line Service Desk Senior Analyst on a 12-month fixed-term contract. This role sits within a well-established IT function supporting over 200 users in a regulated, high-availability environment. It’s a great opportunity for someone who enjoys hands-on user support, structured processes, and working closely with infrastructure and security teams.
What you’ll be doing
- Acting as the first point of contact for IT support across hardware, software, and connectivity issues
- Logging, tracking and managing incidents via a service desk system (ITIL-aligned)
- Supporting Windows 11, Microsoft 365, Outlook, Word and Excel
- Building, configuring and deploying devices (including SCCM)
- Managing user access and administration via Active Directory and Exchange
- Escalating issues to 2nd / 3rd line teams where appropriate
- Supporting asset management, change control and operational IT processes
- Providing both onsite and remote support in a professional, user-focused manner
What we’re looking for
- 1–2+ years’ experience in 1st line IT / service desk support
- Strong working knowledge of Windows and Microsoft 365 environments
- Experience with Active Directory, Exchange and ticketing systems (e.g. ServiceNow)
- Basic understanding of networking (DNS, DHCP, VPN, Wi-Fi)
- Confident communicator who can explain technical issues clearly and calmly
- Comfortable working in an office-based, regulated environment
- Relevant certifications (CompTIA A+, ITIL, Microsoft) are beneficial but not essential.
Working pattern
- Full time, 12-month FTC
- Core hours Monday–Friday, with flexibility for early/late shifts
- Predominantly office-based (City of London), with some home working depending on business needs
- Occasional out-of-hours or weekend support (TOIL provided)
Important notes
- Candidates must have full UK Right to Work (no sponsorship now or in future)
- Immediate starters or short notice preferred
- Apply directly or message me for a confidential discussion.