We are seeking a proactive and customer-focused 1st Line IT Support Analyst to join a small team. This role is ideal for someone who enjoys resolving technical issues, providing excellent customer service, and supporting users in a fast-paced environment.
You will act as the first point of contact for IT-related incidents and service requests, ensuring users receive timely and effective support across a range of desktop, laptop, mobile and Microsoft technologies.
Skills & Experience
- Previous experience in a 1st Line, 2nd Line, Desktop Support or IT Support role.
- Wintel
- Experience building, configuring and deploying laptops and desktops.
- Experience installing, upgrading and supporting software applications.
- Experience supporting user accounts, access requests and password resets.
- Hardware and desktop troubleshooting skills.
- Basic networking knowledge including Wi-Fi.
Key Responsibilities
- Provide day-to-day IT support to internal users.
- Build, configure and deploy laptops and desktops.
- Install, upgrade and maintain software applications.
- Set up new starters and assist with equipment provisioning.
- Troubleshoot hardware, software, printer and connectivity issues.
- Perform hardware upgrades and device replacements.
- Manage user accounts, password resets and access requests.
- Work closely with colleagues to resolve technical issues.
Rate:
£201/day
Location:
Leeds
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Entry Level