1st Line IT Service Desk Analyst/Helpdesk

Summary: The 1st Line IT Service Desk Analyst role at Jumar is a fixed-term position until December 31, 2025, focused on providing customer support for desktop and business applications. The position requires a customer-oriented individual to manage incidents and requests while working in a hybrid model, with one day a week onsite in Warwickshire. This role is part of Jumar's expansion in response to increased demand in the financial services sector. Candidates should possess relevant experience in a busy customer service environment and demonstrate strong communication and problem-solving skills.

Key Responsibilities:

• Logging, managing, and owning incidents and requests.
• Providing customer support for desktop and business applications.
• Maintaining regular written and verbal communication with customers.
• Proactively monitoring incidents and requests.
• Contributing to the development and management of the Knowledge Base.
• Liaising with suppliers, service groups, and customers to meet service levels.

Key Skills:

• Experience in a busy telephone-based customer services environment.
• Commercial experience in a 1st line service desk/helpdesk/technical support role.
• Professional and polite telephone manner.
• Proven customer service experience in a busy environment.
• Experience with MS Office & Lotus Notes.
• Demonstrable analytical and problem-solving skills.
• Knowledge of IT on a professional level.
• Some Cloud deployment/datacentre experience is desirable but not essential.

Salary (Rate): 25000

City: Stratford-Upon-Avon

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT