Summary: The role of 1st/2nd Line Support Engineer involves providing IT support in an SC Security Cleared environment near Salisbury, Wiltshire. Candidates must have recent experience in helpdesk or desktop support, particularly with ITIL v3 or v4, and be eligible for SC clearance. The position requires local applicants due to the necessity of commuting to the site, with potential for hybrid working after an initial period on-site.

Key Responsibilities:

• Support and maintain IT services while providing assistance to users via the IT Service Desk.
• Handle and manage incoming calls to the IT Service Desk and log incidents within the Service Management tool.
• Ensure all IT incidents and service requests are resolved efficiently and recorded appropriately.
• Work in an SC Security Cleared environment, requiring current SC/DV clearance or eligibility to obtain it.

Key Skills:

• Good knowledge and experience with ITIL v3 or v4.
• Proficiency in Microsoft Office and familiarity with Windows 10 and Windows 11.
• Experience with Intune and antivirus software.
• Knowledge of desktop installation and supporting desktop PCs, including hardware.
• Understanding of software licensing, particularly Microsoft Volume Licensing (desirable).

Salary (Rate): £220

City: Salisbury

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT