Summary: IT Support Analyst needed for a leading business in Chippenham, focusing on 1st and 2nd line service desk and desktop support. The role requires strong customer service skills and teamwork, with initial on-site work transitioning to remote later. Engagement is exclusively through an umbrella company.

Key Responsibilities:

• Processing support tickets and triage
• Providing support for M365 and Windows 11
• Managing Active Directory tasks, including account creation and deletion for joiners/leavers
• Troubleshooting software issues
• Providing application support
• Utilizing JIRA for tracking and managing support requests

Key Skills:

• Experience in 1st and 2nd line desktop or service desk support
• Excellent customer service skills
• Ability to work well in a team
• Knowledge of M365
• Familiarity with Windows 11
• Experience with Active Directory
• Desirable knowledge of JIRA
• Application support experience

Salary (Rate): 300

City: Chippenham

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT