1st/2nd Line Helpdesk & Desktop IT Support (MSP)
Posted Today by 1767202578
Negotiable
Undetermined
Undetermined
Rochdale, Lancashire
Summary: This role offers an opportunity to join a growing Managed Service Provider in Rochdale as a Helpdesk/Desktop Technician. The ideal candidate will have over two years of experience in IT support, particularly within an MSP environment, and will be responsible for providing 1st and 2nd line support. The position emphasizes mentoring junior staff and delivering exceptional customer service. This is a chance to contribute to a stable and supportive team culture while advancing your career.
Key Responsibilities:
- Provide 1st & 2nd Line tech support to both customers & internal users
- Troubleshoot & resolve issues related to hardware, software & networking
- Escalate complex issues where necessary & follow up to resolution
- Mentor & support junior staff, including apprentices
- Maintain accurate documentation of tickets, systems & procedures
- Support continuous improvement of IT systems & processes
Key Skills:
- Minimum 2yrs experience in a similar IT support/helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365
- Basic networking understanding (routers, switches, VPNs etc)
- Excellent communication skills & a customer-focused approach
- Organised, reliable & proactive
- Full UK driving licence & transport - Essential & non-negotiable
Salary (Rate): £33,000 yearly
City: Rochdale
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: IT
A brilliant opportunity to join a growing team!
Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk/Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable.
This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service.
If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
Position details:
- Working hours: 40hrs per week, Monday to Friday
- Salary: £25,000 to £33,000 depending on experience
- Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture
Role overview:
- This role is ideal for a 1st/2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others.
Key responsibilities:
- Provide 1st & 2nd Line tech support to both customers & internal users
- Troubleshoot & resolve issues related to hardware, software & networking
- Escalate complex issues where necessary & follow up to resolution
- Mentor & support junior staff, including apprentices
- Maintain accurate documentation of tickets, systems & procedures
- Support continuous improvement of IT systems & processes
Experience & skills required:
- Minimum 2yrs experience in a similar IT support/helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365
- Basic networking understanding (routers, switches, VPNs etc)
- Excellent communication skills & a customer-focused approach
- Organised, reliable & proactive
- Full UK driving licence & transport - Essential & non-negotiable
Desirable:
- Relevant IT certifications (CompTIA, Microsoft, ITIL etc)
- Previous experience mentoring or training junior team member