Negotiable
Inside
Undetermined
City Of London, England, United Kingdom
Summary: The Finance Systems Support Analyst role focuses on providing incident response and service request support for the Unit 4, Agresso finance system. The position involves managing a high volume of support tickets while implementing strategies to reduce incidents. The contractor is expected to start immediately and work within an inside IR35 framework. Ideal candidates should have experience with cloud-based systems.
Key Responsibilities:
- Provide incident response and service request support for the Unit 4, Agresso finance system.
- Manage business-as-usual (BAU) service support, responding to up to 450 tickets a month.
- Implement customer-centric strategies to reduce initial incidents.
- Set up new users and provide first-line fixes.
- Manage overall expectation with stakeholders.
Key Skills:
- Experience with Unit 4, Agresso finance system.
- Strong incident management and service request support skills.
- Ability to implement customer-centric strategies.
- Experience with cloud-based systems.
- Excellent communication skills in English.
Salary (Rate): undetermined
City: City of London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
About Finance Systems Support Analyst - Unit 4, Agresso
6 month contract with immediate start - Inside IR35 - Interviews on Friday and start on 21st July
We are looking for an immediate start contractor to provide incident, response and service request support on a finance system (Unit 4, Agresso). You will not only manage the BAU service support responding to tickets and escalations with up to 450 tickets a month but also look at implementing customer centric strategy to help reduce initial incidents. Standard elements like setting up new users, providing 1st line fix and overal general expectation management. It would be ideal if you can bring some cloud based experience. Please send in your CV ASAP for an initial call on Thursday and interview on Friday
City of London, England
Work experience Systems Administrator
Languages English