Tenancy Sustainment Officer
Posted 1 week ago by Adecco
£30 Per hour
Inside
Hybrid
Hounslow, London
Summary: The Tenancy Sustainment Officer role involves delivering a modern and flexible service to vulnerable individuals in Hounslow, focusing on tenancy sustainment through proactive engagement and casework. The position requires collaboration with colleagues and partner agencies to prevent tenancy breakdown and support tenants in maintaining their homes. The officer will conduct holistic assessments and implement tailored solutions to complex problems while managing risks and challenging behaviors. This role is hybrid, requiring both office and community-based work.
Key Responsibilities:
- Work collaboratively with colleagues and partner agencies to provide the best service for tenants.
- Prevent tenancy breakdown and support tenants in maintaining their homes and timely rent payments.
- Engage proactively with tenants in community settings and their homes to build trusting relationships.
- Conduct holistic assessments to identify unmet needs and work with other agencies to address them.
- Make timely referrals to internal departments and external agencies, ensuring follow-up on actions.
- Implement bespoke solutions to meet complex needs and resolve problems creatively.
- Coordinate work across services to ensure comprehensive solutions to cross-cutting issues.
Key Skills:
- Experience in multi-disciplinary working with complex needs and diverse client groups.
- Understanding of the council's role as a landlord and relevant legislation regarding tenancy matters.
- Strong communication and relationship-building skills.
- Ability to conduct holistic assessments and implement tailored solutions.
- Proactive and assertive approach to engaging with tenants.
- Creative problem-solving skills.
- Experience in coordinating work across different services.
Salary (Rate): £30.23/hour Umbrella
City: Hounslow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: Other
Client Local Authority in Hounslow
Job Title Tenancy Sustainment Officer
Pay Rate £22.79 an hour PAYE/£30.23 an hour UMBRELLA
Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM)
Duration Initial 6 month contract
Location HYBRID-2 Days working from home and 3 Days Minimum working in the Hounslow House office / out on site (Office / tenants homes / community setting)
Description PURPOSE OF ROLE:You are a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You are outcome focussed and creative in the way you achieve successful outcomes, seeking and implementing bespoke solutions to complex problems. You adopt a casework-based approach to tenancy sustainment, being proactive and assertive to engage with tenants to influence and empower them to remain safely and independently in their homes. You are highly motivated to support tenants, while effectively managing risks and challenging behaviour.
KEY ACCOUNTABILITIES
- Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.
- Work effectively to prevent tenancy breakdown and escalation of need, proactively supporting tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.
- Proactively engage with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.
- Work in a person-centred way, carrying out holistic assessments to identify unmet needs, working proactively with other agencies to ensure those needs are met.
- Make timely referrals to internal departments and external agencies and proactively follow up to ensure referrals are acted on.
- Think creatively and decisively to implement bespoke solutions to meet complex needs and resolve complex problems.
- Co-ordinate work with others across the service to ensure cross cuttings issues are not considered in isolation, and solutions are joined up borough wide.
Experience:You have experience of multi-disciplinary working involving complex needs and diverse client groups and an understanding of the council's role as a landlord and associated legislation and regulations relating to tenancy matters. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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