Technology Operations Manager - Local Authority

Technology Operations Manager - Local Authority

Posted 4 days ago by 1751686348

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£550 Per day
Inside
Hybrid
Reading, Berkshire
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Cloud Computing Cloud Services Cloud Technology Cyber Security Data Centers Information And Communications Technology Information Technology Operations Input/Output IT Service Management Management Matrix Management Operational Technology (OT) Security Operations Management Scheme (Programming Language) Security Clearance Technical Support Technology Strategies User Experience

Summary: My client in Greater London is seeking a Technology Operations Manager on a contract basis to lead operational technology support services within the DDAT team. The role involves delivering the Council's Digital and Technology Strategy while ensuring high levels of customer service and continual service improvement. The ideal candidate will have extensive experience in technical support and operations leadership, particularly within a Local Authority context. This position offers a hybrid working arrangement with a focus on enhancing technology service effectiveness and efficiency.

Key Responsibilities:

  • Deliver the objectives of the Council's Digital and Technology Strategy, ensuring customer voice and user experience are included in technology service delivery.
  • Continuously evaluate and improve Technology service effectiveness and efficiency by analyzing performance data and implementing changes.
  • Maintain a long-term view of technology projects and initiatives that will influence the Digital and Technology Strategy.
  • Oversee the output of the IT service desk and technology support team, ensuring high levels of customer service and continual service improvement.

Key Skills:

  • Extensive experience in Technical support / operations leadership in a Local Authority context.
  • ITIL - Foundation and Practitioner.
  • Deep understanding of network architectures, cloud services, data centre operations, and cybersecurity principles.
  • Expert knowledge of ICT Service Delivery Management.

Salary (Rate): £550 per day

City: Greater London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

My client in Greater London is looking to appoint a talented Technology Operations Manager on a Contract basis.

Working within the DDAT team, the role will lead on the operational technology support services. Teams within service area include IT service desk, Tech Support, Infrastructure (through matrix management).

About the role:

Based in Greater London (Hybrid - flexible):

  • Deliver the objectives of the Council's Digital and Technology Strategy, making sure that the voice of the customer and user experience is included within technology service delivery.
  • Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency - analysing performance data, identifying areas for improvement, and implementing changes.
  • Ensure that there is a long-term view of technology projects and initiatives that will influence and shape the Digital and Technology Strategy.
  • Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement

About you:
You will have the following experiences:

  • Extensive experience in Technical support / operations leadership, in a Local Authority context.
  • ITIL - Foundation and Practitioner
  • A deep understanding of network architectures, cloud services, data centre operations, and cybersecurity principles is crucial.
  • Expert knowledge of ICT Service Delivery Management

What's on offer:

  • Salary: £550 per day, inside IR35

*negotiable based on experience

*please submit your CV with the rate you require

  • Hybrid working
  • Contract type: Contract
  • Hours: 09:00 -17:00 Monday to Friday

How to apply

  • Once your CV is received, if you are successful you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

When you join us, you will receive:

  • Access to a wide range of temporary and permanent opportunities
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency professionals

INDSCGJS

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