Techno-Functional Consultant
Posted Today by 1764394301
Negotiable
Undetermined
Hybrid
London
Summary: A Techno-Functional Kustomer CRM Consultant is sought for a contract role in London, focusing on enhancing customer experience and contact centre operations. The position requires collaboration with stakeholders to translate operational needs into technical solutions within the Kustomer CRM ecosystem. The role emphasizes innovation and efficiency in delivering scalable customer solutions. Candidates must have the ability to implement system changes and ensure CRM capabilities align with business objectives.
Key Responsibilities:
- Collaborate with business stakeholders and contact centre teams to understand operational needs.
- Translate requirements into technical solutions and deliver configurations within the Kustomer CRM ecosystem.
- Analyse processes and implement system changes to enhance CRM capabilities.
- Ensure CRM functionalities align with business objectives.
Key Skills:
- Strong functional and technical expertise in the Kustomer CRM platform.
- Ability to analyse business requirements and convert them into technical specifications.
- Hands-on experience making configuration and technical changes within Kustomer.
- Strong understanding of CRM processes and contact centre technologies.
- Ability to provide end-to-end technical solutions and support across customer platforms.
- Effective communication and collaboration skills across business and technical teams.
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Techno-Functional Kustomer CRM Consultant
Type: Contract | Hybrid
Location: London
A Techno-Functional Kustomer CRM Consultant is required to join a dynamic business supporting continuous improvements across customer experience and contact centre operations. The organisation values innovation, efficiency and scalable customer solutions, offering genuine opportunity for professionals who excel in fast-paced, collaborative environments.
You will work closely with business stakeholders and contact centre teams to understand operational needs, translate requirements into technical solutions, and deliver configurations and enhancements within the Kustomer CRM ecosystem. You will be responsible for analysing processes, implementing system changes, and ensuring CRM capabilities align with business objectives.
Skills:
- Strong functional and technical expertise in the Kustomer CRM platform.
- Ability to analyse business requirements and convert them into technical specifications.
- Hands-on experience making configuration and technical changes within Kustomer.
- Strong understanding of CRM processes and contact centre technologies.
- Ability to provide end-to-end technical solutions and support across customer platforms.
- Effective communication and collaboration skills across business and technical teams.
You'll join an organisation committed to customer-centric design and operational excellence, with opportunities to shape and optimise CRM capabilities across the business.
P.S: SC clearance required or eligibility to obtain it. Ability to gain DV is essential. Only candidates with existing right to work in the UK will be considered.
