Technical Account Manager
Posted 1 week ago by Lucid Support Services Ltd
Negotiable
Inside
Onsite
Hampshire , UK
Summary: The Technical Account Manager (TAM) is responsible for overseeing the delivery of infrastructure services for key clients in a secure environment, specifically within the defence/public sector. This on-site role in Hampshire requires a leader with technical expertise and strong delivery management skills to ensure high-quality outcomes and long-term value for clients. The TAM will engage with senior stakeholders, drive operational excellence, and support commercial growth through strategic account management. Security clearance (DV) is essential for this position.
Key Responsibilities:
- Build and maintain trusted advisor relationships with senior client stakeholders
- Understand client strategic objectives and translate them into delivery outcomes
- Act as the primary escalation point for complex service or delivery challenges
- Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights
- Proactively address service issues and implement sustainable solutions
- Champion best practices, lean methodologies, and modern technologies
- Support revenue growth through service expansion and capability development
- Manage budgets, forecasting, and financial performance of the account
- Balance short-term delivery priorities with long-term strategic account growth
Key Skills:
- Proven experience in technical account management within large, complex client environments
- Strong technical background across infrastructure or managed services
- Demonstrated ability to build executive-level client relationships and act as a trusted advisor
- Strong financial acumen, including budget ownership and forecasting
- Experience reporting to and influencing senior internal and external stakeholders
- Track record of driving operational excellence, innovation, and continuous improvement
- Excellent communication, stakeholder management, and problem-solving skills
Salary (Rate): undetermined
City: Hampshire
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Technical Account Manager
Location: Hampshire (on-site)
Security Clearance: DV Cleared (essential)
IR35 Status: Inside IR35
Contract Duration: 3 months
Our client is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. They are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.
The Role
The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers.
This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients-ensuring consistent delivery of high-quality outcomes and long-term value.
Key Responsibilities
Client Engagement
- Build and maintain trusted advisor relationships with senior client stakeholders
- Understand client strategic objectives and translate them into delivery outcomes
- Act as the primary escalation point for complex service or delivery challenges
Operational Excellence
- Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights
- Proactively address service issues and implement sustainable solutions
- Champion best practices, lean methodologies, and modern technologies
Commercial & Strategic Impact
- Support revenue growth through service expansion and capability development
- Manage budgets, forecasting, and financial performance of the account
- Balance short-term delivery priorities with long-term strategic account growth
Required Skills & Experience
- Proven experience in technical account management within large, complex client environments
- Strong technical background across infrastructure or managed services
- Demonstrated ability to build executive-level client relationships and act as a trusted advisor
- Strong financial acumen, including budget ownership and forecasting
- Experience reporting to and influencing senior internal and external stakeholders
- Track record of driving operational excellence, innovation, and continuous improvement
- Excellent communication, stakeholder management, and problem-solving skills
Security & Location Requirements
- This role is site-based in the Hampshire area
- Candidates must hold current DV (Developed Vetting) clearance due to customer requirements