Support, Sustain and Improvement Architect
Posted 1 week ago by eTeam Workforce Limited
£447 Per day
Inside
Hybrid
Barrow-in-Furness/Preston, UK
Summary: The Support, Sustain and Improvement Architect role focuses on providing expert consultation and support for Siemens NX and Teamcenter tools within a submarine program. The position requires active engagement with end users to optimize software usage and facilitate knowledge transfer. The role is hybrid, requiring some on-site presence in Barrow-in-Furness and Preston. Candidates must hold an active security clearance (SC) and have significant experience with Siemens design tools.
Key Responsibilities:
- Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context.
- Provide "at elbow" support and knowledge transfer to users, advocating best practices for digital solutions.
- Take ownership of end user issues and queries, performing triage to manage them appropriately.
- Be the voice of the user on the programme, generating improvement opportunities for training and documentation.
- Work with multi-disciplinary teams to understand current and planned functional increments.
- Form trusted advisor relationships within the end user community.
- Signpost end users to available enablement collateral.
- Proactively provide coaching and mentoring to client support resources.
- Contribute to documentation and knowledge management activities.
- Contribute to Project & Programme reports and communications as required.
Key Skills:
- Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM.
- Learning mindset to keep up to date on toolset developments.
- Analytical mindset to triage issues and understand root causes.
- Highly proactive with the ability to engage with diverse users.
- Empathetic and patient to support end users effectively.
- Work experience in Engineering/Manufacturing domain, ideally in Aerospace & Defence.
- Awareness of NX Structure Designer and/or NX for Ship Building.
- Previous experience of coaching & mentoring junior staff.
Salary (Rate): £447/day
City: Barrow-in-Furness
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Title: Support, Sustain and Improvement Architect (Siemens NX and Teamcenter)
Location: Hybrid - 40-50% work from Barrow-in-Furness/Preston
Duration: 6 months from the start date
Must hold Active SC
Rate: 447/Day Inside IR35 status
Role Description:
The remit of the support team is to take responsibility for the co-ordination and delivery of support-related activities across the Engineering user group for deployed new functional design capabilities within Siemens NX toolset (Siemens NX CAD/Teamcenter PLM/Capital/Visualisation).
The Support, Sustain and Improvement Architect will be a subject matter expert in one or more of the above Siemens design tools and will provide at-elbow support to the end user base within the a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management.
Key responsibilities include:
Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships)
Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
Be the voice of the user on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
Work with multi-disciplinary teams to understand current and planned functional increments, including updates to eg support documentation, training, defect and workaround management etc.
Form trusted advisor relationships within the end user community and be an immediate point of contact
Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
Proactively contribute to required documentation and knowledge management activities
Contribute to Project & Programme reports and communications as required
Your Profile
Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and ideally, some experience in Capital and/or Visualisation
Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
Analytical mindset to triage issues and understand root causes
Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product
Empathetic and patient to support end users effectively
Desirable Skills:
Work experience in Engineering/Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
Awareness of NX Structure Designer and/or NX for Ship Building
Previous experience of coaching & mentoring more junior and/or less experienced staff
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.