Exciting Opportunity: Supply Chain Customer Service Lead -  35.44/hr Umbrella (inside IR35) Unlock Your Potential with a Leading Automotive Powerhouse Are you ready to be at the forefront of innovation and excellence in the automotive industry? This is your chance to join an esteemed company renowned for its cutting-edge projects and commitment to advancing the automotive landscape. Positioned at the heart of the company's transformation journey, the Supply Chain Customer Service Lead role offers an umbrella rate of 35.44/hr (inside IR35) and a unique blend of challenges and opportunities, promising career development like no other. What You Will Do: Spearhead the implementation and deployment of new customer service processes within the SAP ECC and RPOS systems, ensuring seamless integration with operations. Drive the transition and embedding of solutions to business teams and 3PLs, enhancing operational efficiency. Conduct in-depth root cause analysis on complex data, crafting strategic interventions to mitigate issues. Serve as a pivotal bridge between IT and Business, translating complex requirements and fostering effective communication. Uphold the highest standards of customer service operation within the automotive aftermarket supply chain. Champion process optimisation, demonstrating adaptability and resilience in a fast-paced environment. What You Will Bring: Proven expertise in Customer Service within the Automotive Industry, with a solid understanding of the Aftermarket Supply Chain. Exceptional analytical skills, with the ability to manage priorities independently. Strong foundation in SAP (ECC) and a history of successful system implementations. Excellent communication, influencing skills, and the capacity to hold oneself and others accountable. A passion for delivering outstanding customer service, underpinned by a process-oriented and detail-focused approach. Company Contribution & Industry Information: This role is instrumental in shaping the future of the company's Global Aftermarket Supply Chain Operations. By joining this team, you will contribute to a project that not only promises long-term profitable growth but also significant cost reductions and enhanced customer satisfaction. The automotive industry is evolving, and this company is at the forefront of that transformation, offering an inspiring work environment where innovation thrives. Location: This role offers a vibrant working environment in Whitley, Coventry, with easy access to major transport links. Take the Next Step in Your Career If you're a dynamic professional with a passion for excellence and innovation, the Supply Chain Customer Service Lead position offers the perfect blend of challenge and opportunity. Don't miss out on the chance to contribute to a prestigious project that will redefine the automotive industry's future. Apply Now to embark on a rewarding journey that promises professional growth, unparalleled industry exposure, and the chance to make a significant impact. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.