South London Service Delivery Executive
Posted 5 days ago by Smart Works Charity
£30,784 Per year
Undetermined
Undetermined
Croydon, England, United Kingdom
Summary: The South London Service Delivery Executive at Smart Works is responsible for supporting the smooth operation of services aimed at empowering unemployed women through job interview preparation. This role involves creating a welcoming environment, providing administrative support, and ensuring high-quality service delivery. The ideal candidate will be proactive, compassionate, and organized, with a strong commitment to enhancing the client experience. The position plays a crucial role in the mission of Smart Works to help women secure employment and achieve financial independence.
Key Responsibilities:
- Support the smooth running of the South London Centre and the wider Service Delivery Team.
- Create a welcoming atmosphere for clients, volunteers, and visitors.
- Provide administrative, phone, and booking support for clients across London.
- Ensure consistency and quality in service delivery.
- Act as the first point of contact for clients visiting Smart Works.
Key Skills:
- Strong administrative skills.
- Excellent communication skills.
- Proactive and organized approach.
- Compassionate and collaborative mindset.
- Passion for supporting and empowering women.
Salary (Rate): £30,784.00 yearly
City: Croydon
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 68% of clients secure a job within a month, gaining financial independence and transforming their lives. The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre. In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success. More information about who we are can be found on our Smart Works website.
About the Role
We are looking for a proactive, compassionate, organised and collaborative individual who has a passion for supporting and empowering women in their employment journeys. The South London Service Delivery Executive will play a key role in both the South London Centre and the wider Service Delivery Team across London. They will support with the smooth running of our service, create a welcoming atmosphere for all clients, volunteers and visitors and ensure that there is strong consistency and quality across every aspect of the service we deliver. The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.
How to Apply
Please head to our website to read the full job pack and then sumbit your CV and Cover Letter through our recruitment system. If you require any reasonable adjustments or alterations for the application and recruitment processes, please get in touch and we'd be happy to support. Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required. Please click on the apply button to access and view the full job pack.