ServiceNow Business Analyst
Posted 3 days ago by LA International Computer Consultants Ltd
£380 Per day
Inside
Hybrid
Glasgow, Scotland, UK
Summary: Our client is seeking multiple ServiceNow Business Analysts for a six-month contract in Glasgow, requiring 1-2 days of onsite work per week. The role involves gathering and documenting business and technical requirements, along with hands-on experience with ServiceNow modules. This position is classified as inside IR35.
Key Responsibilities:
- Gathering and documenting business and technical requirements
- Hands-on experience working on ServiceNow modules (such as ITSM, HRSD, ITOM, or CSM)
- Translating business needs into functional specifications and user stories
- Supporting ServiceNow implementations, enhancements, and process improvements
- Stakeholder management and workshop facilitation
- Understanding of ITIL processes
- Collaborating with developers, testers, and project teams for successful delivery
Key Skills:
- Strong experience in gathering and documenting business and technical requirements
- Hands-on experience with ServiceNow modules (ITSM, HRSD, ITOM, CSM)
- Ability to translate business needs into functional specifications and user stories
- Experience in supporting ServiceNow implementations and process improvements
- Stakeholder management and workshop facilitation skills
- Understanding of ITIL processes
- Collaboration skills with developers, testers, and project teams
Salary (Rate): £380 per day
City: Glasgow
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Our client is looking for a number of ServiceNow Business Analysts to join their team based in Glasgow, working 1-2 days a week onsite on a six month initial contract. This role is Inside IR35.
Key requirements include:
* Strong experience gathering and documenting business and technical requirements
* Hands on experience working on ServiceNow modules (such as ITSM, HRSD, ITOM, or CSM)
* Ability to translate business needs into functional specifications and user stories
* Experience supporting ServiceNow implementations, enhancements, and process improvements
* Stakeholder management and workshop facilitation experience
* Understanding of ITIL processes
* Ability to work closely with developers, testers, and project teams to ensure successful delivery
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.