Service Transition Manager - (ITIL, Service Transition, Change Management, ServiceNow, Banking)
Posted 1 week ago by GIOS Technology
Negotiable
Undetermined
Hybrid
Knutsford, England, United Kingdom
Summary: The Service Transition Manager role involves overseeing the service design and transition process to ensure a seamless transition from programme implementation to business-as-usual (BAU) operations. The position requires collaboration with various stakeholders and adherence to ITIL best practices to achieve operational excellence. The manager will be responsible for managing service transitions and ensuring service readiness. This hybrid role is based in Knutsford, requiring 2–3 days on-site work each week.
Key Responsibilities:
- Manage end-to-end service transition, from project delivery through to BAU service support.
- Facilitate coordination across project teams, service owners, delivery managers, and SME teams.
- Define and document service requirements, ensuring compliance with IT and security standards.
- Validate and review project deliverables to meet operational quality standards.
- Develop and implement support models, ensuring stakeholder alignment.
- Champion ITIL best practices and agile ways of working across teams.
Key Skills:
- ITIL
- Service Transition
- ServiceNow
- Service Management
- Change Management
- Release Management
- Incident Management
- Cloud
- SaaS
- On-Premise
- Agile
- Waterfall
- Stakeholder Management
Salary (Rate): undetermined
City: Knutsford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
I am hiring for Service Transition Manager
Location: Knutsford (Hybrid, 2–3 days onsite)
Job Description: We are seeking an experienced Service Transition Manager to oversee the service design and transition process, ensuring smooth delivery from programme implementation into BAU operations. The role involves close collaboration with multiple stakeholders, ensuring service readiness, alignment with ITIL best practices, and operational excellence.
Key Responsibilities:
- Manage end-to-end service transition, from project delivery through to BAU service support.
- Facilitate coordination across project teams, service owners, delivery managers, and SME teams.
- Define and document service requirements, ensuring compliance with IT and security standards.
- Validate and review project deliverables to meet operational quality standards.
- Develop and implement support models, ensuring stakeholder alignment.
- Champion ITIL best practices and agile ways of working across teams.
Key Skills:
- ITIL
- Service Transition
- ServiceNow
- Service Management
- Change Management
- Release Management
- Incident Management
- Cloud
- SaaS
- On-Premise
- Agile
- Waterfall
- Stakeholder Management