Service Transition Manager
Posted 4 days ago by Jobserve
£523 Per day
Inside
Hybrid
Knutsford-Hybrid 3 days per week onsite
Summary: The Service Transition Manager will oversee the service design and transition process, ensuring effective integration of Product/Application Transition into Business-as-Usual (BAU) Service Support at an enterprise level. This role requires collaboration with various teams to manage the lifecycle of service changes and ensure quality standards are met. The position is based in Knutsford and involves a hybrid working arrangement. The contract is set to last until November 30, 2026.
Key Responsibilities:
- Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
- Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
- Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
- Responsible for gathering and articulate service requirements.
- Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short.
- Championing agile ways of working, growing and promoting IT service management best practices.
- Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.
Key Skills:
- 5+ years of working in an IT service environment within a complex and diverse organisation.
- Deep understanding and experience in change delivery adopting different delivery methods (eg Waterfall, Agile).
- Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise).
- Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models.
- Strong understanding of ITIL Incident, Change & release management and service continuity processes.
- Strong analytical skills with data driven approach and ability to grasp technical design.
- Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences.
- Ability to train team members and stakeholders and pass on best practice procedures in IT service management.
- Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
- Experience of Service Acceptance Criteria.
- Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
- Ability to work across and manage a large number of stakeholders.
- Excellent written/verbal communication skills.
- Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.
Salary (Rate): £523 per day
City: Knutsford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Service Transition Manager
Location: Knutsford (3 days per week)
Contract duration: 30/11/2026
Pay Rate: £523 per day through FCSA umbrella
Job Description:
As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations at an enterprise level.
Primary Responsibilities
- Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
- Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
- Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
- Responsible for gathering and articulate service requirements
- Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
- Championing agile ways of working, growing and promoting IT service management best practices
- Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.
Technical Skills & Competencies
- 5+ years of working in an IT service environment within a complex and diverse organisation
- Deep understanding and experience in change delivery adopting different delivery methods (eg Waterfall, Agile)
- Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise)
- Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
- Strong understanding of ITIL Incident, Change & release management and service continuity processes
- Strong analytical skills with data driven approach and ability to grasp technical design
- Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
- Ability to train team members and stakeholders and pass on best practice procedures in IT service management
- Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
- Experience of Service Acceptance Criteria.
- Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
- Ability to work across and manage a large number of stakeholders.
- Excellent written/verbal communication skills
- Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.
Desirable:
- Bachelor's degree in information technology, Computer Science or a related discipline.
- Previous experience/track record of working in Financial Services Industry.
- ITIL Certification and ITIL Service Transition-certified
- DevOps and ServiceNow experience
- Self-starter, capable of working independently
- Experienced in the use of the Microsoft Office toolset
- Collaboration with outsourced and/or external development partners
- Understanding of scalable architecture patterns and client/Back End systems design
- An appreciation of project and programme governance activities required in a large regulated financial services firm
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.